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Our Services

Hewlett Packard

Two procedures are handled, which are listed below:

1- DOA Process: Management directly with SED International of Colombia S.A.S, the first 15 calendar days of sale with invoice SED International of Colombia S.A.S, or final user. The client must call the support line 018000517127 where they generate a DOA case number, when they have it, they send it to the mail sac@sed.international ; letting us know the part number, serial number and case number for verification, after this process we send informative email for the solution.

2-Process Warranty outside the DOA term: Manage directly with the support line of HP 018000514746, who will generate a repair case number and direct the customer with a service center for the attention of their warranty.

 

Lenovo

Two procedures are handled, which are listed below DOA process:

1- Handling directly with SED International of Colombia S.A.S, the first 8 calendar days of sale with invoice SED International of Colombia S.A.S, or final user. The client must call the support line 018009123021, where they generate a DOA case number, when they have it, they send it to the mail sac@sed.international; letting us know the part number, serial number and case number for verification, after this process we send informative email for the solution.

2- Guarantee process outside the DOA term: directly with the support line of LENOVO 018009123021, who will generate a repair case number and direct the customer to a service center for the warranty service.

 

Dell

Two procedures are handled, which are listed below:

1- DOA Process: Manage directly with SED International of Colombia S.A.S, the first 8 calendar days of sale with SED invoice or end user. The client must call the support line 018009155704, where they generate a DOA case number, when they have it, they send it to the mailsac@sed.international; letting us know the part number, serial number and case number for verification, after this process we send informative email for the solution.

2-Process Warranty outside the DOA term: Manage directly with DELL support line 018009155704, who will generate a repair case number and direct the customer to a service center for the warranty service.

 

Epson

It is handled through the support line 01800915235-5235000

 

Adata

Manage directly with SED International of Colombia S.A.S ,, the client must send an email sac@sed.international; letting us know the part number, serial and failure for verification, after this process we send informative email for the solution.

 

Qpcom

Manage directly with the manufacturer through the following support lines 4926410 ext 102.

 

Samsung

Manage directly with the manufacturer through the following support lines: 600 12 72 - 01 8000 112 112

 

Tripplite

They have factory support through the center for the management and processing of guarantees in Bogotá, on telephones 4381824 and 4305733 for Bogotá, or through our national toll free line 01 8000 122 333

 

FOR ALL MARKS WITHOUT EXCEPTION, A 1-YEAR WARRANTY TIME IS HANDLED. 

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